Learn about the components of an agreement for cloud services, software, services and partner offerings.
A Cloud Service Agreement is comprised of an Order Form, Supplemental Terms and Conditions, Support Schedule, Service Level Agreement, Data Processing Agreement and General Terms and Conditions.
Order Form is the ordering document to subscribe to Cloud Services.
The Product Development Schedule sets out terms on how the SAP Group may use Customer Data for general product research and development.
Find product-specific, support and availability terms below.
Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.
General Terms and Conditions details the contractual obligations of SAP and Customer.
SAP AI Terms describe the parties’ obligations with respect to artificial intelligence features and technologies.
A Services Agreement is comprised of an Order Form, Services Descriptions, Scope Documents and Data Processing Agreement.
General Terms and Conditions details the contractual obligations of SAP and Customer.
Data Processing Agreement describes the parties' obligations and SAP’s practices with respect to Personal Data.
A Software Agreement is comprised of an Order Form, Software Use Rights, Software Support Schedule, Data Processing Agreement and General Terms and Conditions for Software and Support.
Order Form is the ordering document to purchase Software.
Data Processing Agreement describes the parties’ obligations and SAP’s practices with respect to Personal Data.
Find the applicable product-specific and Software support terms below.
General Terms and Conditions details the contractual obligations of SAP and Customer.
Find the agreement documents referenced in your SAP PartnerEdge Master Partner Agreement and in your SAP PartnerEdge Schedule(s).
Find agreements for various partnership types.
If you are an SAP customer, please access the SAP for Me customer portal. It is the central access point and go-to destination for SAP customers to view details on their SAP product portfolio, including information on contracts, license consumption, and billing.
Watch the video to learn about cloud contracts with SAP and the aspects of each building block.
To review your renewal or terminate your cloud contract, please log into SAP for Me.
SAP software products and services are subject to the export control and sanctions laws of various countries, including without limitation, the laws of Germany, the European Union, and the United States of America.
The SAP cloud contract consists of 4 building blocks: the order form, cloud service description, data processing agreement, and general terms and conditions. The order form, data processing agreement, and general terms and conditions are basically the same for any cloud service on SAP’s price list while the cloud service description is a product-specific collection of documents.
If you have an auto-renewal contract, no action is required to continue your subscription seamlessly.
If you have an active renewal contract, work with your SAP representative to execute a renewal contract.
Before the expiration date, review your contract to understand renewal steps and deadlines. Your SAP representatives are ready to assist you throughout the process.
Review your cloud subscriptions in the self-service portal SAP for Me.
Full cloud contract termination requests can be made in the self-service portal SAP for Me.
Visit SAP for Me FAQs for more information.
The supplement determines additional product-specific terms, contains additional information on the usage metrics, and describes multiple cloud services in one supplement.
Service Level Agreement (SLA) determines the system availability of the cloud services, defines the service credits in case SAP fails to meet the SLA, and describes the maintenance windows for each Cloud Service. Access the SLA document for more information.
Data Processing Agreement applies to SAP Cloud Services that processes personal data. It ensures that your personal data is adequately protected and defines SAP’s obligation to maintain applicable certifications.
General terms and conditions (GTC) contain the legal terms on your usage rights, determines ownership rights to the customer data, and defines warranties, limitation of liability and confidentiality.
As announced in May 2020, Sinch has acquired the SAP Digital Interconnect group. For information on Sinch successor solutions for SAP Digital Interconnect solutions, you can access the Sinch website .
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