When tasked with developing Mail Center Safety Training and/or a Mail Security Plan, you can find more information from the following:
In addition to the sites identified in this session, you can find more information from the following:
For information on the Department of State diplomatic pouch policy, see Volume 14, Foreign Affairs Manual, Section 720 .
For more information on small package hazardous material restrictions, see these common carriers of federal small packages
A service-level agreement (SLA) is a contract between a TSP and a customer (such as GSA or an agency) that specifies, usually in measurable terms, what services the TSP will provide, and under what terms and at what costs. TSPs may use different terms for the services they provide but in many ways, since they are competitive, the services are very similar.
In this section we will only be discussing the services offered and service level agreements/commitments of the two major domestic small packages TSP’s (FedEx and UPS). Regardless of which TSP your agency uses for your small package shipping needs, it is recommended that you review and become familiar with the contract details to include this area of discussion. If a shipment is not delivered within the service agreement/commitment time paid for, a request for refund or credit for delayed delivery should be submitted immediately. What and how to track shipments, and claims submissions will be discussed later in this session.