Adobe end user license agreement acceptance

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  End User License Agreement
  /t5/acrobat-discussions/end-user-license-agreement/td-p/8921199 Mar 18, 2017 Mar 18, 2017
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  Out of nowhere, when I try to open a PDF, I get a white message on a black background that says "Before proceeding, you must first launch Adobe Acrobat DC and Accept the End User License Agreement." I tried launching, but it wouldn't. My husband suggested deleting and reinstalling Adobe Acrobat DC but when I did that, I now get a message that says "Found a higher version in the installation location. Installation will terminate." But I can't launch and accept terms of an agreement. HELP
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  1 Correct answer
  Community Expert , Mar 19, 2017 Mar 19, 2017 kglad • Community Expert , Mar 19, 2017 Mar 19, 2017
  if you purchased from (or registered with) adobe, check your account for the version (pro or standard) and serial number, https://www.adobe.com/account.html
  
  and if you need the installation files:
  
  Downloadable installation files available:
  - Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  - Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
  - Authorware: 7.01 windows |
  - Captivate: 9
  1 1 Upvote 4 Replies 4 Community Expert , /t5/acrobat-discussions/end-user-license-agreement/m-p/8921200#M44621 Mar 18, 2017 Mar 18, 2017
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  what version do you have?
  
  subscription or perpetual license?
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  /t5/acrobat-discussions/end-user-license-agreement/m-p/8921201#M44622 Mar 19, 2017 Mar 19, 2017
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  I'm not sure of my version since I deleted it and tried to reinstall on the advice of my husband. In Search, the only version I can come up with is 2.0.0.125s but that is also the one that when I try to reinstall comes back with the message "found a higher version." Not sure if that is helpful. My os is 10.12.3 and it's a perpetual license.
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  Community Expert , /t5/acrobat-discussions/end-user-license-agreement/m-p/8921202#M44623 Mar 19, 2017 Mar 19, 2017
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  >not sure of my version
  
  - page has links to programs to find an installed serial number in Mac or Windows
  
  - includes link to your Adobe account to check for registered serial numbers
  
  - when you find your information write it down and put in a desk drawer
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  Community Expert , /t5/acrobat-discussions/end-user-license-agreement/m-p/8921203#M44624 Mar 19, 2017 Mar 19, 2017
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  if you purchased from (or registered with) adobe, check your account for the version (pro or standard) and serial number, https://www.adobe.com/account.html
  
  and if you need the installation files:
  
  Downloadable installation files available:
  - Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  - Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
  - Authorware: 7.01 windows |
  - Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  - Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
  - Contribute: CS5 | CS4, CS3 | 3,2
  - FrameMaker: 12, 11, 10, 9, 8, 7.2 |
  - Lightroom: 6.9| 5.7.1| 4.4 | 3.6 |
  - Photoshop Elements: 15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
  - Premiere Elements: 15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
  - RoboHelp: 2015
  Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Adobe end user license agreement acceptance

1 Correct answer