Domestic Mail Manual

[7-9-23] To request access to the Bulk Indemnity Claims feature in BCG, mailers must contact their Business Service Network or sales account representative. The request will be reviewed by RAFA for eligibility and, if the mailer is eligible for access, approved in writing. Upon approval, the mailer will be required to attend an onboarding meeting and will be provided the following:

1.2.4 Documentation

[7-9-23] The mailer must retain all supporting documentation related to claims (which, unless otherwise specified, includes all documentation otherwise required for a claim under 609, including proof of filing by the underlying customer) for one year from the submission date and must provide it to USPS upon request.

1.3 Who May File

1. Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing.
2. Either the mailer or addressee who is in possession of the original retail mailing receipt, or in possession of the online label record or computer printout of the Web-based application as described in3.1d , for lost articles.
3. Only the account holder, for USPS Returns packages that are insured as identified by the account holder’s mailer identification (MID) and the applicable STC for insurance imbedded into the IMpb on the label, and for which the account holder has provided electronic data that supports the value of the merchandise being returned (see503.4.3.1a ).
4. Only the mailer, when the mailer has added and paid for insurance on USPS Returns service packages.
5. Only the mailer, for insured or collect on delivery (COD) parcels paid using eVS under705.2.9 .

1.4 When to File

1. Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing.
2. [7-9-23] Lost Articles: customers must file a claim within the time limits in the chart below.